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Concordia Language Villages

Policies & Payments

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policies

&

paymentS

Good governance ensures great experiences and at Concordia Language Villages, you can expect nothing less. All policies are clearly communicated, and all practices are properly vetted in accordance with local, state and federal regulations. Concordia Language Villages is a program of Concordia College, a 501(c)3 organization and is accredited by the American Camp Association and Cognia. For complete policies, terms and conditions, see our Summer Youth Handbook and our online Terms and Conditions.

Summer Youth HandbookTerms and Conditions

Billing Statements

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Billing statements will be sent monthly via email or regular mail. Separate charges will appear for registration and transportation. Please note that scholarships will be applied to individual accounts as soon as they are confirmed and allowed to be added, but may not be added until May 1 of each camp year. Keep this in mind when viewing statements before this date. Registration fees are non-refundable and due at registration to hold your child’s space in the desired session.

Payments

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Visa, MasterCard, Discover, American Express and eCheck are accepted as payment for registration and transportation. Credit card payments incur a 3% processing fee.  We encourage you to pay your bill online. We also accept payment by phone or mail. Call our enrollment department at (800) 222-4750. ALL PROGRAM BALANCES ARE DUE 30 DAYS PRIOR TO THE SESSION START. Accounts with unpaid balances after the session start date will incur a $100 late fee. We reserve the right to unenroll villagers with outstanding balances.

Monthly Installments

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When registering for programming, all sessions will have the option to sign up for monthly installments as your payment plan type. If you select monthly installments, incremental payments will be deducted from your bank account or credit card on or around the first business day of every month through the final due date based on your selected plan. Please email clvfinance@cord.edu with any questions on your monthly installment plan.

Cancellations & Refunds

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Our financial policies are strictly applied to ensure our ability to continue our mission and programs. Cancellations and registrations are considered received in our office by referring to the postmark date or timestamp of your fax or email or the date of your phone call. See our Summer Youth Handbook for full terms and conditions.

Cancellation/Interruption Insurance

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The Travel/Camper Protection Plan for summer youth programs is available for purchase during the online registration process and if purchased, may protect up to the full cost of your session, and includes a variety of other benefits should the need arise. This insurance is offered through Travel Insured International and is not directly affiliated with Concordia Language Villages. If you have questions regarding claims, please call Travel Insured at 844-440-8113.

Summer Youth Overnight Attendance

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It is expected that the villager will remain at the Village for the entire session. This is particularly important for credit villagers. Written notification is required if your villager must leave during the session. You will be asked to complete a page in your villager’s passport that transfers them out of, and back into, the program. Concordia Language Villages reserves the right to send a child home for any reason it deems in the villager’s best interests – health concerns, behavioral issues or otherwise. In such an event, travel arrangements must be coordinated by the parent/guardian in a timely manner.

Behavior

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Villagers are expected to comply with requests and directions that ensure the health, safety and welfare of all members of a Village. Villagers are also expected to respect and act in accordance with the cultural norms of the Village program.  Concordia Language Villages does not tolerate emotional or physical abuse or the threat of such abuse of one person by another. It may be grounds for dismissal from the program. If necessary, you will be notified and your child will be sent home at your expense without  refund. See our Summer Youth Handbook for our complete behavior policy.

Inclusion Statement

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Concordia Language Villages is committed to providing a safe and inclusive environment that celebrates diversity and fosters positive relationships. We welcome, affirm and support young people of all abilities, experiences, races, ethnicities, socio-economic backgrounds, sexual orientations, gender identities (including trans and nonbinary people) and expressions, religion and non-religion, citizenship and immigration status and any other category people use to define themselves or others.

Unplugged

Youth Overnight Sessions Only

Villagers’ school-year days are filled with noise and distraction. They are wired and complex. One of the goals of our program is to slow down, listen, tune in and connect. To effect the full quality of an immersion program, we ask our villagers and our staff to be in the Language Vil­lage moment. We require that all electronic devices be left at home or checked at the Village gate during the customs process. Four-week villagers will receive their phone for a limited amount of time on a day in the middle of their program, then return it to staff for its safe-keeping for the last two weeks.

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CUSTOMS &
CONTRABAND

Overnight sessions only

In order to simulate and establish an authentic cultural atmosphere, your villager will go through our customs process upon arrival. Villagers are encouraged to bring culturally-appropriate items (music, books, realia, clothing, etc.) to the Village to enhance everyone’s experience. Contraband items include those listed here. For a full list of contraband items, download our Summer Youth Handbook.

Download Our Summer Youth Handbook
  • Cell phones and other electronic message devices (iPad, tablet, laptop, smart watch)
  • Language media not in the target language including music, games, books, magazines, etc. (except for religious texts such as a Bible or Quran)
  • Illegal substances
  • Food including candy and gum
  • Alcohol
  • Lighters
  • Offensive clothing
  • E-Cigarettes and tobacco
  • Weapons
  • Drones

POLICIES & PAYMENTS

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Here are Frequently Asked Questions about Concordia Language Villages programs. If your question is not addressed here, please visit our FAQ page or contact us.

When is payment in full due?

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Payment in full is required no later than 30 days prior to start of session. Registrations that take place after payment in full date must be paid in full at the time of registration. Cancellations and registrations are considered received in our office by referring to the postmark date or timestamp of your email or phone call. Registration fees are non-refundable.

What are your Cancellation Policies for Summer Youth and Family Programs?

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Our financial policies are strictly applied to ensure our ability to continue our mission and programs. The registration fee offsets some but not all of the fixed and unrecoverable expenses we incur to plan and prepare to offer a program, and is refundable within 72 hours from the date of registration.

Prior to 90 days from your session start date: If cancellation is received prior to 90 days ahead of the session start date, a 100 percent (100%) refund of paid tuition and transportation fees, less the non-refundable registration and processing fees, will be processed. Upon cancellation, all discounts and scholarships will be forfeited.

At 90 days prior to your session start date: 50% of the total session fees are due and become non-refundable.  If registering less than 90 days prior to the session start date, payment of 50% of the total session fees is required at the time of registration and is non-refundable.

One month prior to your session start date: All session fees must be paid in full and become non-refundable.  If registering less one month prior to the session start date, full payment is required at the time of registration and is non-refundable. If the pay in full date falls on a weekend, payment is expected on Monday after that date. 

Less than one month from your session start date: If a cancellation is received less than 30 days prior to the session start date, no refunds will be given for paid tuition, but fees for any unused transportation may be eligible for a refund. Villagers who do not report to a session will not receive a tuition refund. 

Less than 5 days prior to arrival or departure: Transportation fees are non-refundable.

CANCELLATION/INTERRUPTION INSURANCE (Summer youth programs only): The Travel/Camper Protection Plan for summer youth programs is available for purchase during the online registration process and if purchased, may protect up to the full cost of your session, and includes a variety of other benefits should the need arise. This insurance is offered through Travel Insured International and is not directly affiliated with Concordia Language Villages. If you have questions regarding claims, please call Travel Insured at 844-440-8113.

Can I sign up for Monthly Installments?

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Monthly installments are accepted for summer youth programs only. During registration, the monthly installment option is available. If you wish to add/remove monthly installments after registration is complete, please contact the Finance Office at (218) 299-4350.

What is included in summer youth overnight pricing?

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Our sessions include housing (bedding is not included), meals, activities, instruction and instruction materials. Limited dictionaries and basic textbooks are available.

What is not included in summer youth overnight pricing?

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Transportation services incur additional charges. We do not provide notebooks, pens or paper; you are advised to bring your own study materials. Bedding and towels are not included.

Do I need to bring money to camp? How much?

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Please do not bring cash to camp, beyond what is necessary for travel. Villagers will have a daily opportunity to purchase items in our village stores. Spending money must be deposited electronically to their Camp Store account prior to arrival. Families may not send cash or check to camp. The amount of money needed should be based on the length of stay, villager’s activities and your budget. T-shirts are priced at $5 to $30, sweatshirts at $30 to $65, and $20-$25 per week for snacks is sufficient. Please note, snacks are provided daily through our culinary department as part of our comprehensive meal service. Snacks for purchase at the store are additional.

Is an ATM available onsite?

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We do not have ATMs available.

How do I deposit money into my child’s account online?

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Funds for your villager to use on site will now be deposited online into their villager's Camp Store account through UltraCamp. Follow these steps to deposit money to your villager’s Camp Store Account:

1. Log-in to your Concordia Language Villages Account.

2. Click on the 3 bars to the left of "Reservations."

3. In the drop down menu, select ‘Camp Store’ and then "Store Deposits".

4. You can choose to have the remaining balance donated to Concordia Language Villages, refunded to the original method of payment or left in your account to be used towards future registrations. PLEASE NOTE: If you have an outstanding registration balance on your account, any unspent Camp Store funds will be applied there first.

How do I know if my bill is paid?

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To see the status of your account at any time, please log in to the registration system.

When do transportation charges hit my account?

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Once your request has been received we will post to your account in 10 business days.

Baggage Fees, Unaccompanied Minor Fees and Return Travel Money

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Please provide your child with a prepaid Visa, Discover or MasterCard for potential airline fees and meals while waiting at airport for departure. Please pay for all applicable baggage fees prior to our child's departure. If you have paid the baggage and unaccompanied minor fees for the return flight, please include the payment receipt with your villager's travel documents.

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Work at Concordia Language Villages

Concordia Language Villages staff may speak a Village language, creatively teach culture, work and play hard. They also develop skills and qualities that will make them excellent employees in any field.