Online Privacy Policy

About the Concordia Language Villages Website

Concordia Language Villages is committed to the privacy of all constituents. This policy refers to the gathering and dissemination practices for all domains owned by Concordia Language Villages, including: concordialanguagevillages.org and summer.concordialanguagevillages.org.
 

Legitimate Interest Statement

Processing of Personal Data

Concordia Language Villages has a genuine and legitimate interest in the collection and processing of personal information to carry out the business of the Villages. We seek to balance this legitimate interest of the Villages in processing personal data with the individual’s rights as owner of that data. In some instances, we are mandated by government regulation or required by performance of contractual obligations to collect, process and store personal data. The Villages recognizes the importance of maintaining the security of the information it collects and has processes in place to ensure appropriate usage and protection of personal data. Some examples of uses of personal data include registrations, scholarships, academic records, health records, development activities, alumni relations, marketing, analytics, internal administration and auditing.

Information Collected

Concordia Language Villages occasionally collects information from our users at different points on our websites. Typical points of collection are; forms, newsletter subscription pages and e-commerce pages.

Forms

There are a number of forms throughout the site including, but not limited to: an online application for registration, information requests and scholarship applications.

eCommerce

When completing e-commerce transactions, users must provide contact information (such as name, email and shipping address) and financial information (such as credit card number, expiration date). This information is used for billing purposes and to fill a customer’s order. If we have trouble processing an order, the information is used to contact the user. All online financial transactions are completed via externally-hosted, third-party sites.

Newsletters

If a user wishes to subscribe to any of our newsletters, we ask for contact information such as name and email address. Out of respect for our users’ privacy, we provide a way to opt-out of these communications. Please see the Choice and Opt-out section.

How Information is Used

Information gathered through our site is used only for the purpose stated.

Cookies

Cookies are small pieces of data stored by your web browser that can later be used to reference database or session records on the web. Concordia Language Villages commonly uses cookies to pass session data from one webpage to the next and to interpret session constructions/destructions. The storage of cookies on your browser is optional, however many areas of the website may require the use of cookies or your experience may lack and that area may not function properly. Cookies are private identifiers known only by your computer, and we follow a strict policy to never share them with any external parties. Cookies are saved in a hashed format for your protection. We do not use cookies to monitor the activity of specific individuals on our website.

Log Files

Like most standard website servers we use log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp and number of clicks. These are used to analyze trends, administer the site, track user’s movement in the aggregate and gather broad demographic information for aggregate use. IP addresses, etc. are not linked to personally identifiable information. We use a tracking utility called WebTrends that uses log files to analyze user movement.

How Information is Shared?

As Required by Law

Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our website.

With Third Parties

Some of our technology partners have access to personally identifiable information. They do not retain, share or use this information for any secondary purposes.

Third-Party Intermediaries

We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes.

Service Providers

We partner with third parties to provide specific services (online purchases, for example). When the user requests these particular services, we share information necessary for the third party to provide these services. These third parties are not allowed to use personally identifiable information except for the purpose of providing these services.

Choice/Opt-Out

External users are given the opportunity to opt-out of receiving information from us. Users who no longer wish to receive newsletter(s) and promotional communications may opt-out of receiving these communications by sending an email with a subject of "Unsubscribe" to clv@cord.edu or by using the opt-out mechanism included in the footer of messages generated by our broadcast email providers. Users may also contact us via phone, fax or email or postal mail to opt-out. Contact information is provided at the bottom of this policy.

There are some electronic communications that include critical information for internal users (registrants/attendees and employees of Concordia Language Villages) for which there is no opt-out option.

Links

This website contains links to other sites. Please be aware that Concordia Language Villages is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this website.

Surveys & Contests

From time-to-time, our site requests information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and the user, therefore, has a choice whether or not to disclose this information. The requested information typically includes contact information (such as name and address), and demographic information (such as Village attendance year(s)). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site. Users’ personally identifiable information is not shared with third parties unless we give prior notice and choice. Though we may use an intermediary to conduct these surveys or contests, they may not use users’ personally identifiable information for any secondary purposes.

Security

This website takes every precaution to protect our users’ information. When users submit sensitive information via the website, their information is protected both online and off-line.

When our registration/order form asks users to enter sensitive information (such as credit card number and/or social security number), that information is encrypted and is protected with SSL - the best encryption software in the industry. Most browsers have a visual identifier when on a secure page.

While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information offline. All of our users’ information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job are granted access to personally identifiable information. Our employees must use a password-protected login screen to access identifiable information. Finally, the servers that store personally identifiable information are in a secure environment.

If users have any questions about the security at our website, users can send an email to clv@cord.edu.

Correcting/Updating/Deleting/Deactivating Personal Information

If a user’s personally identifiable information changes (such as zip code, phone, email or postal address), or if a user no longer desires our service, we provide a way to correct, update or delete/deactivate users’ personally identifiable information. This can be done by emailing clv@cord.edu.

Notification of Changes

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so our users are always aware of what information we collect, how we use it and under what circumstances, if any, we disclose it.

If, however, we are going to use users’ personally identifiable information in a manner different from that stated at the time of collection we will notify users by posting a notice on our website for 30 days.

Contact Information

If users have any questions or suggestions regarding our privacy policy, please contact us at:
Phone: 1-800-222-4750
Email: clv@cord.edu
Postal Address: Concordia Language Villages, 901 8th St. S., Moorhead, MN 56562
Website: www.concordialanguagevillages.org