Cancellation Policies for Youth and Family Programs

Cancellations and Refunds

  The following are the terms of Concordia Language Village’s cancellation policy:

December 1 or earlier 100% Refunded including deposit.
December 2 to April 30 100% Refunded MINUS the non-refundable deposit.
May 1 to May 31 50% Refunded minus the non-refundable deposit.
June 1 and after No Refunds Given

 

  • Upon cancellation all discounts will be forfeited
  • Any remaining balance due must still be paid (if after June 1)
  • Villagers who do not report to a session will not receive a refund.
  • No adjustment in tuition is made for late arrival, early departure, or dismissal.
  • All refunds for overpayment must be requested within 30 days of session end date.
  • After a refund is approved, it will be processed within 30 days.
  • Villagers sent home due to disciplinary reasons, homesickness, or inability to manage preexisting medical, mental, emotional or social health conditions will not receive a refund.
  • We reserve the right to cancel or withdraw any program without notice.
  • Concordia Language Villages is not responsible for costs incurred by a participant in preparing for a program that has been altered or cancelled.
  • A $25 transfer fee will be charged for all session changes made after June 1.

Money Matters

Our financial policies are strictly applied to ensure our ability to continue our mission and programs. Cancellations and registrations are considered received in our office by referring to the postmark date or time-stamp of your fax, email or the date of your phone call. Initial deposit is non-refundable and due at registration to hold your child’s space in the desired session. Full tuition for the session must be paid by June 1. If you register after June 1, full payment is required at the time of registration.

Cancellation/Interruption Insurance

Concordia Language Villages continues to be committed to discovering new programs and options to increase value for our camp families. Because our programs represent a significant investment, we highly recommend families consider purchasing insurance to provide coverage in the event of unforeseen cancellation or interruption of your attendance.

Many times the fun and excitement of camp is interrupted by unfortunate circumstances such as a family emergency or sickness, bags are lost or stolen or you may need to cancel due to other unforeseen circumstances. We are very excited to announce the availability of a Program Protection Plan through Trip Mate. The Program Protection Plan is available for purchase during the online registration process and if purchased, may protect up to the full cost of your session, and includes a variety of other benefits should the need arise. Plan cost is 7.5% of the session fee plus $5, and includes protection of the cancellation penalties (provided the requirements are met for coverage) for any reason.

Please visit the following website to review the Plan Documents for your state of residence: www.tripmate.com/wpF530E/tic (the plan is referred to as the Enhanced Plan).

If you have difficulty accessing the insurance option during the registration process, or if you have questions, please feel free to call the Customer Service Specialists at MH Ross at 1-800-423-3632 (please refer to the Program Protector Plan ID#s F530E).